If your cat has biting or aggressive tendencies, we would appreciate if you inform our groomers of this ahead of time for their own safety.

Our Artisans will always attempt to make grooming a comfortable experience for all guests. If your cat should display aggressive tendencies or attempt to hurt our Artisans in the course of their work, we may find it necessary to discontinue the provision of services for their safety, or ask that another groomer assists with the session. In such an instance you will be informed that an Aggressive Pet grooming fee may apply at $60.

Yes, we do. Please opt for this at the point of placing an appointment on our bookings page.

Payment for transport services will be collected online and are non-refundable.

A member of our team will be in charge to confirm your transport arrangement or make alternative arrangements should they be unavailable.

A grooming session may take between half an hour to 3 hours depending on the service requested. We ask for your patience in allowing our Cat Grooming Artisans time to get to know your cat, as well as make the entire grooming experience a comfortable one and pleasant one.

It is imperative that you do your best to help us keep kitty relaxed and happy before its visit to the salon. Some things you can do ahead of time include giving kitty treats so that it enters its carrier happily, and make the transport trip over to Nekomori a pleasant one by playing soft, quiet music in the car.

Yes. All Nekomori cat salons have viewing windows for you to watch your kitty get groomed.