(Updated 5th April 2022)
This Master Grooming Agreement (herein referred to as the “Agreement”) is made between Nekomori Pte Ltd, a private limited company registered in Singapore (hereinafter known as the “Company”) and the “Owner”, who is the rightful Owner of the cat(s) (hereinafter known as the “Pet”) brought to the Company’s pet grooming facilities for the provision of Services, herein referred to as the “Salon”.
This Agreement covers all visits by the Pet to the Salon. By engaging the Company to provide Services to the Pet, the Owner agrees to the terms of the Master Grooming Agreement. The terms of this Agreement are made between the Owner, and cover the Salon beginning from the date of the Pet’s first grooming session at the Salon.
By engaging the Company for Services, the Owner certifies that all information pertaining to the above-named cat(s) disclosed orally and/or in writing, are true and accurate.
1. Service Criteria
1.1 Grooming Requirements
The Company declares that it shall use every effort possible to provide the Pet with Services, under provision that the Pet is compliant with the following terms, henceforth defined as the “Grooming Requirements”:
- The Pet is within the ages of 1 year to 10 years of age
- The Pet is free from underlying health conditions;
- The Pet does not suffer from any form of physical injury or handicap;
- The Pet has received the full schedule of FVRCP vaccinations or a FVRCP booster shot within the past 12 months, OR;
- The Pet has undergone a titer test within the past 12 months and possesses proof of sufficient levels of FVRCP antibodies;
- The Pet is free of fungal infection and cat parasites, including but not limited to fleas, ticks, mites, ringworm, coccidia and giardia;
- The Pet has not bitten or exhibited other aggressive behavior towards any person or animal, except as has been previously disclosed to Company
1.2 Transport Requirements
At the request of the Owner, the Company may provide; as a Service, or engage a third-party service provider, the arrangement of transportation of the Pet to and from the Salon; herein known as “Transport”.
It is recommended that Pets are compliant with the following terms, henceforth defined as “Transport Guidelines”:
- The Pet is not suffering from any ailments, illnesses, or conditions; including but not limited to, motion sickness, seizures, heart murmurs, that may render it unsuitable to be left unsupervised in its crate
- The Pet is placed in a crate that is constructed of metal, rigid plastic, or weld metal mesh with doors that are nose and paw-proof so as not to cause injury to the Pet
- The Pet is placed in a crate that is large enough for the Pet to stand, turn around, and lie down comfortably
- The Pet is placed in a non-collapsible, sturdy crate that does not have wheels
- The Pet is placed in a crate that is leakproof and lined sufficiently with a liquid absorbent liner for the duration of the transport service
- The crate can feature a ventilated roof and door, so long the strength of the roof and doors is not compromised.
- The Pet is placed in a crate that is identified with the Pet’s name and Owner’s contact information.
- The Pet is free from constraint within the pet crate (etc. not wearing any collars, leashes, harnesses or articles of pet clothing)
- The Pet’s nails have been clipped to protect against them getting hooked in the carrier’s door, holes and other crevices
- The pet crate does not contain any items that could pose harm or risk to the Pet leading to the suffering of cuts, nicks, scratches, quicking of nails, bleeding, external injury or death
The Owner is aware that the Pet may be unmonitored for the duration of transportation, and understands that the Company and its representatives may not be held responsible in the event of any injury or death suffered to the Pet due to non-compliance with the Company’s Transport Guidelines. In the event of wet weather, the Company and its representatives will do their best to shelter the Pet. The Owner understands that in the event of severe wet weather conditions, it may not be entirely possible to prevent the Pet from getting wet.
1.3 Owner’s Responsibility
The Owner understands that it is his/her sole responsibility to ensure that the Pet complies with the Company’s Grooming Requirements and Transport Requirements. The necessary steps will be taken by the Owner to ensure that the Pet is compliant with the Company’s Grooming Requirements and Transport Requirements prior to the provision of any Services or Transport.
2. Services, Charges and Appointments
The Owner agrees to pay the Company for specific services (collectively referred to as the “Services”), rendered by the Company and its representatives at the salon (collectively referred to as “Agents”). The Company agrees to provide Services to the Pet on each visit, provided the Pet is compliant with the Company’s Grooming Requirements. The Company may, in its sole discretion, decide to grant the provision of Services to a Pet who is not compliant with the Company’s Grooming Requirements. In such a scenario, the Owner agrees to waive and release the Company and its agents from any and all claims, actions, damages or liability for injury, death, sickness or illness suffered by the Pet. The Company will exercise reasonable judgement in providing the Services during the Salon’s operating hours.
All Services shall be paid for in full at the rates set forth (collectively referred to as “Charges”). Charges for Appointments begin at the time the Owner leaves the Pet, at the point of successful acceptance to the Salon for Services, and must be received by the Company by the end of each Appointment. Charges for Transport must be paid in full prior to the provision of Transport Services, subject to the satisfaction of the Company’s Transport Requirements. All Services rendered, products purchased and expenses incurred on the Pet’s behalf by the Company must be paid in full prior to the Pet’s departure from the Salon. The Salon reserves the right to detain the Pet if payment is not duly received.
The Owner understands that Charges paid do not guarantee the provision of Services, and are only indicative that a reservation for Services has been made; herein referred to as an Appointment. The Company does not promise to provide such Services until confirmation that the Pet is compliant with the Company’s Grooming Requirements at the point of arrival and inspection of the Pet.
2.4 Salon-Imposed Charges
Based on an assessment of the Pet by the Company and its agents, the Owner may be required to pay for additional Services to be provided, so that the Pet may be groomed safely and effectively (collectively referred to as “Salon-Imposed Charges”). Owners may opt not to undertake such Services, and the Company reserves the right not to provide any Services to the Pet in such a scenario. Salon-Imposed Charges include, without limitation:
- Aggressive Pet Charge at $60 per Pet, which shall apply when the Pet attempts to bite or exhibit other aggressive behavior towards any person or animal
- Parasite Treatment Charge ranging from $20 to $120, which shall apply when parasites including but not limited to fleas, ticks, and mites are found on the Pet during grooming
- Extra Care Charge ranging from $10 to $100 per hour, which shall apply when the Pet is assessed to require an extended amount of time to provide Services to, as in the cases of requiring fecal removal or having matted or pelted coats that will require extra attention during the grooming session.
3. Evaluation and Participation
3.1 Submission of Information
Prior to any Services being provided, the Company will require that the Owner supplies written information about the Pet (hereinafter known as the “Pet Profile”).
3.1.1 Disclosure of Information by Owner
The Pet Assessment Form must be provided to the Company prior to the Pet being accepted for the provision of Services by the Company. The Owner is required to submit ONE (1) Pet Profile per Pet. Prior to Services being provided, the Owner shall disclose and continue to disclose on an ongoing basis, any and all medical or other conditions, including but not limited to personality concerns or behaviors that may affect, limit or prevent the Pet’s ability to interact safely with the Company’s agents, or otherwise attend the Company’s facilities.
3.1.2 Re-Submission of Information
Unless otherwise specified or superseded by a future dated version of the Pet Profile, the information provided to the Company by the Owner shall be deemed as accurate, recent and relevant on each of the Pet’s visits to the Salon. The Owner is required to resubmit the Pet Profile and notify the Company’s agents in writing should there be a need to submit a revised copy of the Pet Profile as a result of any changes to the Pet’s information.
3.2 Evaluation of Pet
The Company will require an evaluation of the Pet prior to providing any Services on each of the Pet’s visits. The evaluation shall include a physical assessment of the Pet, as well as verification of the Pet’s medical records to evaluate if the Pet is compliant with the Company’s Grooming Requirements.
3.3 Rejection of the Provision of Services
The Company reserves all rights to refuse to provide any Services should a Pet be found to be non-compliant with its Grooming Requirements or Transport Requirements, or if the Pet is deemed to be difficult or impossible to handle for the safe provision of Services.
4. Acceptance of Risk
4.1 Unpredictability of the Pet
The Owner acknowledges that animals are unpredictable and that there is a possibility of death, injury, sickness or illness to the Pet or to another animal or person. “Unpredictable” can be defined as including, without limitation, excessive or sudden movements or unexpected behaviour. Therefore, as in respect of the Services rendered by the Company, the Owner hereby waives and releases the Company and its agents from any and all claims, actions, damages or liability for accidents suffered by the Pet while in the care of the Company or otherwise relating to the care, control, health and/or safety of the Pet arising from the use of the Company’s facilities and Services. The Owner understands the risks involved in using the Company’s Services and agrees that the Company shall not be liable for any injury or consequence suffered by the Pet during or after its visit to the Salon.
There exists the possibility that an Accident could occur, due to the unpredictability of the Pet, the nature of the Services provided and equipment required for use to provide Services. “Accidents” are defined as including, without limitation, any unexpected occurrence that may lead to the suffering of cuts, nicks, scratches, quicking of nails, bleeding, external injury or death.
4.1.3 Cleanliness of the Facility
The Company exercises great care to keep the Salon clean, sanitary and properly enclosed for the safety of each Pet. However, in consideration that the Salon cannot be guaranteed to be completely free of bacteria, virus, fungus and parasites that can go undetected in Pets that do not show signs of infection or illness, the Owner hereby waives and releases the Company and its agents from any and all claims, actions, damages or liability for injury, death, sickness or illness suffered by the Pet.
4.1.4 Conduct of the Owner
The presence of the Owner during the provision of Services may cause the Pet to become unpredictable, increasing the chances of Accidents occurring. While in the Salon, the Owner should seek to conduct himself in a manner that is calm and composed, and avoid interacting with the Pet or allowing it to see the Owner while Services are being provided. The Company reserves the right to end the provision of Services, even if they may not be complete, if the Pet becomes unpredictable, and Charges are liable to be paid in full.
4.1.5 Interactions between Pets
The Owner acknowledges that in the unlikely event that the Pet is injured by another Pet, or if the Pet injures another Pet or person, the Owner shall be solely responsible for any injury to the other Pets as well as the Owner’s Pet. THE OWNER RELEASES THE COMPANY AND ITS AGENTS FROM ANY LIABILITY FOR SUCH INJURY.
4.2 Indemnification and Liability
With respect to the Services rendered by the Company, the Owner shall indemnify, defend and hold the Company harmless from and against any and all losses, liabilities, damages, fines, penalties and expenses, including legal fees and veterinary costs arising from, or resulting from any breach of the representations, warranties contained in this Agreement, including abandonment of the pet at the Salon, or otherwise related to any and all acts of behaviour of the Pet, which may include; without limitation, injury or death to a Pet at the Salon or injury or death to an agent of the Company or any other member of the public. In no event shall the Company be held liable for special, consequential, exemplary or punitive damages, even if advised of their possible existence.
4.2.1 Service Footage
The Company may document the provision of Services to the Pet in the form of photographic and video material, herein referred to as “Service Footage”. At the Company’s discretion, the Owner may receive Service Footage during or after the completion of the provision of Services to the Pet. Service Footage may also be used by the Company for the creation of marketing material, which may include; without limitation; digital and print advertising campaigns and social media graphics. The Owner agrees to inform the Company in writing prior to the provision of Services if the Owner does not wish for the documentation or publication of Service Footage featuring the Pet.
5. Modifications, Cancellations and Refunds:
Requests to modify Appointments must be received and approved by the Company in writing at least (1) calendar day prior to the Appointment. Modifications to Appointments are subject to availability.
Appointments cancelled are strictly non-refundable. Should an Appointment be cancelled, the Company reserves the right to impose a cancellation fee of $50 prior to accepting a future appointment from the Owner.
5.3 Refund Policy
The Company does not provide refunds on uncompleted Services.
6. Arrivals and Departures
6.1 Duration of the Provision of Services
The Salon provides Services at designated hours. These hours may vary depending on location, as well as the ease of handling and grooming of the Pet. The Owner understands that the time required for the provision of Services to the Pet is variable, and the Company and its agents cannot be responsible for any inconvenience or delays caused under any circumstances.
6.2 Late Arrivals and Departures
Owners should endeavour to arrive on time for their Appointments. The Company reserves the right to forfeit the Appointment without notice if the Owner does not arrive within 15 minutes of the time of Appointment. Pets are required to be picked up within SIXTY (60) minutes of the end of the Appointment, and Owners will be provided notice to pick up the Pet. Pets not picked up within the pick-up time frame will be charged a daycare rate of $10 per hour. Pets not picked up by the end of the Salon’s operating hours may be placed at a third party cat boarding facility and charged a boarding fee of $45 a night.
6.3 Acceptance and Release of the Pet
The Salon may require the verification of the Owner’s identification prior to acceptance or release of the Pet.
6.4 Collection and Inspection of the Pet
The Owner agrees to personally collect their Pet at checkout, or authorise a third party in writing to collect the Pet(s). If the Owner is appointing a third party to collect or receive the Pet on his behalf, a letter of consent must be issued and made available to the Company prior to release of the Pet. The Owner shall declare any injury or illness suspected to be caused to the Pet at the point of checkout and agrees to release the Company of responsibility of the Pet after the Pet has been collected and removed from the Salon.
7. Special Notices
7.1 Ailing & Senior Pets
Services provided by the Salon may sometimes be stressful to Senior Pets (defined as over the age of 10 years old) or Pets with underlying health conditions or existing injuries. These circumstances may make the provision of Services difficult. In such cases, to prevent the chances of Accidents or Injury to the Pet, the Company shall groom Pets for cleanliness and comfort in ways and styles that will not cause them additional discomfort or stress.
7.2 Matted or Pelted Pets
Pets with matted or pelted coats will require extra attention and time to service. As mats can be difficult to remove, dematting services may extend service times, and the Company does not provide guarantees that these can be removed in a single grooming session. In extreme cases, the Pet may have to be shaved, which may increase the risk of the Pet suffering an Accident due to the unforeseen presence of warts, moles or skin folds trapped in the matted fur. Heavily matted or pelted pets may also have mold, fungus or bacteria that may cause skin irritations that would have been established prior to the grooming session, that may not have been possible to discover upon initial assessment of the Pet. Post dematting, shaved Pets may be prone to sunburn and exhibit brief behavioural changes that the Company shall not be liable for.
Natural disasters, medical situations, and other unforeseen or unpredictable occurrences that are outside of the Company’s control shall be referred to herein as “Emergencies”.
8.2 Limitation of Liability
The Owner understands that it may not be possible to safely evacuate the Pet in the event of any Emergencies. The Owner understands that the Company may not be held responsible for any death, injury or condition sustained to the Pet as a result of these Emergencies.
8.3 Course of Action
In the event of an emergency, natural disaster, or occurrence outside of the Company’s control, every effort will be made to contact the Owner or the Responsible Party to retrieve the Pet. The Owner agrees that the Company, at its sole discretion, is authorised to transport and/or make temporary alternative arrangements to house and care for the Pet until the Owner can retrieve the Pet.
9. Medical Treatment
If at any time the Pet is found to be ridden with parasites, illness injury or disease, the Company reserves the right to initiate and provide the appropriate remedy to the Pet through the engagement of a third party licensed veterinarian at the Owner’s expense on top of Charges paid (henceforth referred to as “Medical Treatment”).
9.2 Owner’s Consent for Medical Treatment
In the event that the Pet should require Medical Treatment while in the care of the Company, the Owner consents to the Company engaging any and all reasonable and customary treatments, medications, or surgical procedures necessary to treat the Pet on the Owner’s behalf.
9.3 Service Fees and Expenses Incurred
A service fee of $80 is chargeable per Pet per trip outside of the Company’s facilities and all costs incurred by the Pet, including but not limited to transportation costs and veterinary bills must be paid in full at checkout.
9.4 Death of the Pet
If the Pet passes away while in the Salon’s care, the Pet shall be held until the Owner or the Responsible Party is able to pick up the Pet. Alternatively, the Owner may request that cremation services are engaged on behalf of the Owner, at the Owner’s expense.
9.5 Social Media Policy
The Owner agrees not to directly or indirectly make, publish or otherwise communicate any unverified claims, disparaging or derogatory statements, or encourage any third parties to make such statements, whether in writing or otherwise, online or offline, which are intended to misrepresent, damage or lower the Company’s professional reputation or financial standing, and agrees not to initiate any legal proceedings against the Company or any Company Parties with respect to such released claims.
10. Governing Law
This Agreement, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this Agreement or its formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of Singapore. All issues resulting from the Owner’s use of the Company’s services shall be submitted to and the Owner shall submit to the exclusive jurisdiction of the Courts of Singapore.
11. Miscellaneous Provisions
This written Agreement constitutes the entire and only agreement between the Owner and the Company, and there are no oral agreements or understandings except as provided for in this Agreement. The illegality or unenforceability of any provision of the Agreement shall not in any way affect or impair the legality or enforceability of the remaining provisions of this Agreement. The Company is not responsible for the loss or damage to any personal items left with the Pet. The Owner understands that all personal items placed at the Salon may not be returned to them at checkout. The Owner agrees to allow the Company to use the Pet’s name and any images or likeness of his or her pet taken while the pet is at the Company facility, in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional materials.
If you have any concerns regarding our Master Grooming Agreement, you are advised not to proceed with a grooming appointment until you have been sufficiently advised by a Nekomori Groomer or Service staff.